Terms of Service

Last updated: November 13, 2024

These Terms of Service ("Terms") govern your access to and use of unscreen.io ("Service", "we", "us", or "our") website and services. By accessing or using our Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using our Service, you confirm that:

• You are at least 16 years of age
• You have the legal capacity to enter into binding agreements
• You will comply with these Terms and all applicable laws
• All information you provide is accurate and complete

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

unscreen.io provides AI-powered video background removal services, allowing users to:

• Upload video files for automated background removal
• Download processed videos with removed backgrounds
• Access API for programmatic video processing (on eligible plans)
• Use various export formats and quality options

We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice.

3. User Accounts

3.1 Account Creation

To access certain features, you must create an account by providing:

• Valid email address
• Secure password
• Accurate profile information

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Taking reasonable steps to prevent unauthorized access

3.3 Account Termination

You may terminate your account at any time. We may suspend or terminate your account if you:

• Violate these Terms
• Engage in fraudulent activity
• Abuse or misuse the Service
• Fail to pay applicable fees

4. Acceptable Use

4.1 Permitted Use

You may use the Service for lawful purposes including:

• Personal video editing and creation
• Professional content production
• Commercial projects (on paid plans with commercial license)
• Educational and training content

4.2 Prohibited Conduct

You must not:

• Upload videos containing illegal, harmful, or infringing content
• Upload videos depicting minors without proper consent
• Use the Service for spam, phishing, or malicious purposes
• Attempt to bypass limitations or security measures
• Reverse engineer or decompile the Service
• Use automated tools to scrape or abuse the Service
• Resell or redistribute the Service without authorization
• Impersonate others or misrepresent your affiliation
• Upload videos you don't have rights to process

4.3 Content Restrictions

You must not upload videos containing:

• Illegal, obscene, or pornographic material
• Hate speech or discriminatory content
• Violence, gore, or graphic content
• Harassment, bullying, or threatening behavior
• Copyright or trademark infringements
• Private information of others without consent

5. Subscription Plans and Payments

5.1 Plan Types

We offer multiple subscription tiers:

• Free Plan: Limited features with watermark
• Creator Plan: Enhanced features for individuals
• Business Plan: Professional features including API
• Enterprise Plan: Custom solutions for organizations

5.2 Billing

• Subscriptions are billed monthly or annually in advance
• Prices are in USD unless otherwise stated
• Payment is processed through Stripe
• Subscriptions auto-renew unless cancelled
• You must keep payment information current

5.3 Upgrades and Downgrades

• You may upgrade anytime (prorated charge applies)
• Downgrades take effect at next billing cycle
• No refunds for downgrades or unused portions

5.4 Cancellation and Refunds

• Cancel anytime through account settings
• Service continues until end of billing period
• Refunds available within 7 days of initial purchase if less than 2 videos processed
• No refunds for partial months or unused videos
• Enterprise plans subject to contract terms

5.5 Price Changes

We may change prices with 30 days notice. Continued use after the effective date constitutes acceptance of new prices.

6. Intellectual Property

6.1 Your Content

You retain all rights to videos you upload. By uploading content, you grant us a limited license to:

• Store and process your videos
• Perform background removal
• Deliver processed videos to you

This license ends when you delete the content or close your account.

6.2 Our Service

The Service, including software, algorithms, and user interface, is protected by copyright, trademark, and other laws. We retain all rights not expressly granted to you.

6.3 User Warranties

By uploading videos, you warrant that:

• You own or have rights to process the content
• The content doesn't infringe third-party rights
• You have necessary consents and permissions
• Processing complies with all applicable laws

7. API Terms (Business and Enterprise Plans)

Additional terms for API usage:

7.1 API Access

• API keys are confidential and non-transferable
• You're responsible for all activity using your keys
• Rate limits apply based on your plan
• We may monitor API usage for abuse

7.2 API Restrictions

• Don't exceed rate limits
• Don't create multiple accounts to circumvent limits
• Don't resell API access
• Implement proper error handling

8. Data and Privacy

Our Privacy Policy (available at /legal/privacy-policy) governs data collection and use. Key points:

• Videos are stored temporarily for processing
• Processed videos available for 30 days
• You can request immediate deletion
• We don't use your videos for training without explicit consent
• GDPR and data protection rights apply where relevant

9. Warranties and Disclaimers

9.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. We disclaim all warranties, express or implied, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or reliability
• Uninterrupted or error-free operation

9.2 AI Processing

AI-powered background removal is not perfect. Results may vary based on:

• Original video quality
• Subject complexity
• Lighting conditions
• Background characteristics

We don't guarantee specific quality levels or perfect results.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for indirect, incidental, special, or consequential damages
• Our total liability is limited to amounts you paid in the 12 months before the claim
• We're not liable for data loss, business interruption, or lost profits
• Some jurisdictions don't allow these limitations, so they may not apply to you

11. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your use of the Service
• Your content or videos
• Your violation of these Terms
• Your violation of third-party rights

12. Dispute Resolution

12.1 Informal Resolution

Before filing a claim, contact us at legal@unscreen.io to resolve the dispute informally.

12.2 Governing Law

These Terms are governed by [Your Jurisdiction] law, without regard to conflict of law principles.

12.3 Arbitration

Disputes will be resolved through binding arbitration, except where prohibited by law.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us.

13.2 Severability

If any provision is found invalid, the remaining provisions remain in effect.

13.3 No Waiver

Our failure to enforce any right doesn't waive that right.

13.4 Assignment

You may not assign these Terms without our consent. We may assign them freely.

13.5 Changes to Terms

We may modify these Terms with 30 days notice for material changes. Continued use constitutes acceptance.

14. Independent Service Notice

IMPORTANT: unscreen.io is an independent service and is NOT affiliated with, associated with, endorsed by, or connected to Unscreen, Canva, or any related companies.

We are a separate entity providing video background removal services. Any references to "Unscreen" in our content are for comparison purposes only and do not imply any relationship or affiliation.

15. Contact Information

For questions about these Terms, contact:

Email: legal@unscreen.io
Address: [Your Company Address]
Support: support@unscreen.io

By using unscreen.io, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.