Question 1

How does credit-based billing work?

Accepted Answer

You subscribe to a monthly plan with the number of credits you need. Credits refresh each billing cycle. Portrait mode (background removal only) costs 1 credit per second of video. Auto/Studio quality mode costs 4 credits per second. For example, a 30-second video costs 30 credits in Portrait mode or 120 credits in Studio mode.

Question 2

What's the difference between Portrait and Studio quality modes?

Accepted Answer

Portrait mode (1 credit/sec) is optimized for videos with a single person/subject and provides fast, efficient background removal. Studio quality mode (4 credits/sec) uses our advanced AI for complex scenes, multiple subjects, fine details like hair, and produces professional-grade results.

Question 3

What's the difference between Free and Premium?

Accepted Answer

Free uses your browser to process videos locally on your device—it's unlimited but depends on your computer's power and includes a small watermark. Premium uses our high-speed cloud servers for faster processing, higher quality (up to 4K), no watermark, and includes API access.

Question 4

Do unused credits roll over?

Accepted Answer

No, unused credits do not roll over to the next month. Credits refresh each billing cycle. We recommend choosing a plan that matches your actual monthly usage.

Question 5

Can I change my plan anytime?

Accepted Answer

Absolutely! You can upgrade or downgrade your monthly credits at any time through the billing portal. Changes take effect on your next billing cycle.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) via Stripe. All payments are secure and processed in USD.

Question 7

Can I cancel anytime?

Accepted Answer

Yes! You can cancel your subscription at any time. Your credits remain valid until the end of your current billing period, and you won't be charged again.

Question 8

Do you offer discounts?

Accepted Answer

Yes! We support Stripe promotion codes. Enter your promo code at checkout to receive a discount. Contact us for enterprise pricing on high-volume needs.

Question 9

How does API pricing work?

Accepted Answer

API access is included with all Premium subscriptions. Each second of video processed via API uses credits at the same rate as the web interface (1 credit/sec for Portrait, 4 credits/sec for Studio). No separate API fees.

Question 10

How accurate is credit usage?

Accepted Answer

Credits are deducted per second of video duration. A 45-second video uses 45 credits in Portrait mode or 180 credits in Studio mode. We always round to the nearest second.

Feature	Free	Premium
Processing type	Browser (local)	Cloud (server)
Max resolution	1080p	4K
Processing speed	Depends on device	Priority cloud servers
Watermark	Small watermark	No watermark
Export formats	MP4	MP4, MOV, WebM, GIF
Cloud storage	No	Secure video vault
API access	No	Yes
Commercial license	Personal use	Full commercial
Support	Community	Priority email

Simple Monthly Credits

How Credits Work

Portrait Mode

Studio Quality (Auto)

Free

Premium

Why Switch from Unscreen?

Free vs Premium Comparison

Frequently Asked Questions

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