Privacy Policy

Last updated: November 13, 2024

This Privacy Policy describes how unscreen.io ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, password when you create an account
  • Payment Information: Billing address and payment details (processed securely through Stripe)
  • Content: Videos you upload for background removal processing
  • Communications: Information in messages you send to our support team

1.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent, clicks
  • Device Information: Browser type, operating system, IP address
  • Cookies: Small data files stored on your device (see Cookie Policy below)

2. How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: To process your videos and provide our background removal service
  • Account Management: To create and manage your account
  • Payment Processing: To process transactions and prevent fraud
  • Communication: To send service updates, respond to inquiries, and provide support
  • Improvement: To analyze usage patterns and improve our services
  • Legal Compliance: To comply with applicable laws and regulations
  • Security: To protect against abuse, fraud, and security threats

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

  • Contract: Processing necessary to provide our services
  • Consent: You have given explicit consent for specific processing
  • Legitimate Interests: Processing necessary for our legitimate business interests (e.g., fraud prevention, service improvement)
  • Legal Obligation: Processing required to comply with law

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

  • Payment Processors: Stripe for payment processing
  • Cloud Hosting: Services for storing and processing videos
  • Analytics: Tools to understand how our service is used
  • Email Services: For sending transactional and service emails

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or when necessary to protect our rights or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Storage and Retention

5.1 Video Files

  • Uploaded videos are processed and temporarily stored
  • Processed videos are available for download for 30 days
  • After 30 days, videos are automatically deleted from our servers
  • You can request immediate deletion at any time

5.2 Account Data

  • Account information is retained while your account is active
  • After account deletion, most data is deleted within 90 days
  • Some data may be retained for legal compliance (e.g., payment records)

6. Your Rights (GDPR)

If you are in the EEA, you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate personal data
  • Erasure: Request deletion of your personal data
  • Restriction: Request limitation of processing
  • Portability: Receive your data in a structured format
  • Object: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent at any time
  • Complain: Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@unscreen.io. We will respond within 30 days.

7. Cookies and Tracking

7.1 Types of Cookies We Use

  • Essential Cookies: Required for site functionality (login, preferences)
  • Analytics Cookies: Help us understand how the site is used
  • Marketing Cookies: Used to deliver relevant advertising (if you consent)

7.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect site functionality.

8. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • HTTPS encryption for all data transmission
  • Encrypted storage for sensitive information
  • Regular security audits and updates
  • Access controls and authentication
  • Secure video processing infrastructure

However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Processing in countries with adequate protection decisions
  • Service providers certified under relevant frameworks

10. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Email notification to registered users
  • Prominent notice on our website
  • Updating the "Last updated" date

13. Independent Service Notice

Important: unscreen.io is an independent service and is NOT affiliated with Unscreen, Canva, or any related companies. We operate our own data processing infrastructure and privacy practices.

14. Contact Us

For questions about this Privacy Policy or our data practices, contact us:

Email: privacy@unscreen.io
Address: [Your Company Address]
Data Protection Officer: dpo@unscreen.io

15. Supervisory Authority

If you are in the EEA and have concerns about our data processing, you have the right to lodge a complaint with your local data protection authority.

This Privacy Policy is designed to comply with GDPR, CCPA, and other major privacy regulations. For specific questions about your jurisdiction, please contact us.